The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation

Are service firms that enact strategies to manage their new service development knowledge able to generate a sustainable competitive advantage? Based on analysis of data from a large survey of service companies, the answer is yes. We find that companies employing the knowledge management strategies of codification and personalisation reflect higher levels of NSD knowledge. However, the two strategies vary in their individual performance outcomes, with codification promoting NSD proficiency and personalisation promoting greater NSD innovativeness. When used together, the two strategies magnify NSD knowledge, which when combined with NSD proficiency and NSD innovativeness, promote a SCA.

Updated: 09/02/2017
Comments: 8
Views: 9,144

Research on Markets for Inventions and Implications for R&D Allocation Strategies

This article brings together various streams of research over the last 20 years into the phenomenon of 'markets for inventions', providing a comprehensive framework of understanding and identifying promising paths for future research. In this research, markets for inventions are compared with the other recent phenomenon of open innovation and open source.

Updated: 10/02/2017
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Views: 5,516

The Second Face of Appropriability: Generative Appropriability and its determinants

Author(s):

Gautam Ahuja

 et al.

How firms appropriate value from their inventions is the basis of this research. By introducing the construct of generative appropriability, this paper sheds light on the theoretical and managerial importance of recognising that any invention creates two values - the value of the article itself, and the value relating to its potential for development.

Updated: 10/02/2017
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Views: 9,492

Strategy process in the creative industries

Joseph Lampel, is Professor of Strategy at, and one of the "leading stars" of, Cass Business School. Senior Lecturer in Information and Knowledge Management. This is a video Q and A with Professor Joe Lampel conducted by Dr Ajay Bhalla. Both are Cass Experts. Included is the transcript and a summary of the key points.

Updated: 20/02/2012
Comments:
Views: 23,651

High frequency information content in end-user foreign exchange order flows

Author(s):

Ian Marsh

 et al.

This paper considers the impact of foreign exchange order flows on contemporaneous and future stock market returns using a new database of customer order flows in the €-$ exchange rate market as seen by a leading European bank.

Updated: 22/09/2011
Comments:
Views: 5,816

Cass Knowledge video library: 2010-2011

Cass Knowledge video library 2010-2011

Updated: 22/09/2011
Comments:
Views: 6,010

Introduction to Cass research: video series

Cass academic research introduced by Cass academics - in short video format.

Updated: 22/09/2011
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Views: 5,856

Why poor nurse rostering frustrates Government initiatives to reduce spending on temporary staff and facilitate flexible working practices

The production of rosters, while maintaining the correct level of staff coverage, is a highly complex task and is not amenable to solution by manual methods. It's imperative not to break any employment laws or force staff to continually work undesirable shifts, such as a 7 nights in a row, or late shifts followed by an early the next day.

Updated: 22/09/2011
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Views: 6,972

Managing the pain of knowledge-based mergers

Mergers and acquisitions are supposed to create value. For professional service firms (PSFs), which are knowledge-based organizations, this value is created through gaining access to and making effective use of new sources of knowledge. It can be the technical knowledge needed to deliver a professional service or the client knowledge required to tailor that service to a client's needs - and ideally it should be both.

Updated: 21/10/2011
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Views: 14,186