Job Satisfaction and Quality Management: An Empirical Analysis


Quality management requires increasing employee involvement, with the aim of attaining improved employee and customer satisfaction. However, although it may lead to increasing job demands and intensification, the evidence of an association between employee job satisfaction and quality management remains mixed and narrow. This study investigates this link in the wider economy, and addresses the role of human resource management practices that target direct employee participation (job enrichment and high involvement management) in this relationship.

Updated: 09/02/2017
Comments: 11
Views: 9,989

The importance for managers and organisations of cultural intelligence

In the face of new global challenges and cultural adaptation issues, Earley and Ang (2003) propose a model of cultural adaptation called 'Cultural Intelligence' (CQ).

Updated: 05/01/2015
Comments: 11
Views: 9,908

Cass Ethics with Paul Palmer: associated dean for ethics, sustainability and engagement

Author(s):

Paul Palmer

 et al.

The first video in the Cass Ethics 2010 series, with Professor Paul Palmer Associated Dean for Ethics, Sustainability and Engagement. explains how ethics strengthen corporate risk management?

Updated: 21/10/2011
Comments:
Views: 9,765

Flexible working and performance: summary of the evidence for a business case

Interest in the outcomes of flexible working arrangements dates from the mid 1970s, when researchers attempted to assess the impact of the introduction of flexitime on worker performance.

Updated: 31/12/2014
Comments: 13
Views: 9,755

The Sale of Price Information by Stock Exchanges: Does it Promote Price Discovery?

An essential function of securities markets is to discover asset values. The function is critical for an efficient allocation of capital in the economy, as better price discovery in the stock market translates into better capital allocation decisions. For this reason, regulators and academics often see the maximisation of price discovery as an extremely important goal. Market design depends in large part on the decisions of stock exchanges and stock exchanges themselves are now for-profit firms. Their income derives from trading revenues and increasingly from the sale of information on prices. In this paper, we show that the efficiency of price discovery is, among other factors, determined by the fee charged by exchanges for price information.

Updated: 06/03/2013
Comments:
Views: 9,726

The term structure of funding spreads

Defined benefit pension liabilities are usually computed by discounting promised future pension payments using the yields on either risk-free or AA-rated bonds.

Updated: 05/01/2015
Comments: 27
Views: 9,692

An empirical investigation of the true and fair override

Author(s):

Gilad Livne

 et al.
Topic:
Accounting
Industry:
Banking

The True and Fair View (TFV) concept requires UK and EU companies to depart from GAAP or the law if necessary to present a true and fair view of the corporation's financial affairs.

Updated: 31/12/2014
Comments: 33
Views: 9,579

Supply Chain Agility: The contribution of information technology

In the final part of this series of blogs, Dr. Canan Kocabasoglu-Hillmer examines how information technology can strengthen the link between strategic sourcing and supply chain agility. This series concludes with a view of the direction strategic sourcing should take in the future.

Updated: 20/10/2015
Comments: 13
Views: 9,575

Cass Ethics with Cameron Cartmell: diversity and inclusiveness at Ernst & Young

Author(s):

Edouard Larpin

 et al.

In the second edition of Cass Ethics, Cameron Cartmell a Partner at Ernst & Young tells us how important diversity and inclusiveness are in his firm.

Updated: 01/01/2015
Comments: 2
Views: 9,557