To what extent is the varieties of capitalism framework transferable? The example of the political economy of Thailand.


Chris Rowley

 et al.

There are common calls for economies to 'upgrade' and 'upskill' and move up the value chain. On this basis, the research here highlights the importance of integration and the inter-locking nature of business systems. It then examines the 'varieties of capitalism' (VOC) in respect of its wider applicability, particularly to Asia, using Thailand as an example. Finally, the influence of national cultural values is highlighted, as they prove a crucial element in any VOC analysis.

Updated: 09/02/2017
Views: 9,743

How can Public Services be improved from a HR perspective? When Meaning matters most.


Chris Rowley

 et al.

Every organisation succeeds by delivering value to its key stakeholders. For public agencies, value occurs when citizens receive meaningful services, when policy makers wisely allocate scarce resources to societal demands, when communities have sustainability, and when society norms help individuals prosper. For any organisation to deliver value to stakeholders, it must align internal practices to external demands. We know, for example, that employee attitude inside a company is strongly correlated with customer, investor and community attitudes outside a company.

Human Resources (HR) can help public agencies deliver this value by creating meaning. When we find meaning in the organisations where we work, that personal meaning transfers to value to those we serve. In the public sector, meaning comes when public servants use their strengths to strengthen those they serve.

Updated: 10/02/2017
Comments: 11
Views: 9,679

How financial services companies can use existing customer data to identify cross-selling opportunities.


Jens Nielsen

 et al.

Financial services companies wishing to increase their sales may look to their existing customer base for cross-selling opportunities. Information on customer behaviour can be analysed to assess whether or not more products should be offered. In particular, data on past claiming history and information on payment defaulting can be useful in determining how an individual customer is likely to act with another type of product. This study demonstrates a method for using historical information to both identify potential customers for cross-selling and assess their 'risk profile'. It may help companies improve their marketing to existing customers, and ultimately lead to higher profits.

Updated: 22/10/2012
Views: 9,641

Trust and values in the City

With the recent Occupy movement, the concept of ethics and trust in the City has barely left the news - the perception remains that the City does not serve the wider economy and society.

On October 27th 2011, leading figures came together to discuss a recent initiative to restore trust in the City. The aim of this initiative, established by The Rt Hon The Lord Mayor, Alderman Michael Bear, was to look at practical ways to embed the right values and behaviours in the DNA of every City business and worker.

Updated: 16/12/2014
Comments: 6
Views: 9,606

The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation

Are service firms that enact strategies to manage their new service development knowledge able to generate a sustainable competitive advantage? Based on analysis of data from a large survey of service companies, the answer is yes. We find that companies employing the knowledge management strategies of codification and personalisation reflect higher levels of NSD knowledge. However, the two strategies vary in their individual performance outcomes, with codification promoting NSD proficiency and personalisation promoting greater NSD innovativeness. When used together, the two strategies magnify NSD knowledge, which when combined with NSD proficiency and NSD innovativeness, promote a SCA.

Updated: 09/02/2017
Comments: 8
Views: 9,569

Different cultures – different expectations: what are the implications for business and management? (part 1)

In this article, human resource management experts, Chris Rowley and Wes Harry, provide knowledge to help businesses and managers to better develop their own effective ways of integrating foreign staff and workers (whether temporary migrants or potential/current residents) or workers from different regions of a country (especially internal migrants and those moving from rural to urban areas) into a more effective, cohesive workforce.

Updated: 05/01/2015
Comments: 22
Views: 9,517

What discount rate should be used to value a cash-flow linked to final salary?

Estimating the fair value of final salary pension liabilities has increased in importance because of the introduction of market-based accounting standards and the growing significance of pension liabilities in mergers and acquisitions.

Updated: 05/01/2015
Comments: 26
Views: 9,501

Risk management before and after the Credit Crunch: how will the crisis change the theory and the practice of investment risk management?

Some risk models failed badly during the credit crunch. Numerous commentators, including Lord Turner in his March 2009 Review, have raised fundamental questions about the validity of Value at Risk (VaR) as a measure of risk. This talk reviews the lessons from the credit crunch. Not all models performed badly but many did, and for a variety of different reasons.

Updated: 06/03/2012
Views: 9,496

The stories firms tell

We all tell stories about ourselves - sometimes to others to make us look successful, charming, clever etc., sometimes to ourselves to help us explain or excuse our behavior.

Updated: 02/11/2011
Views: 9,339